Return & Refund Policy

Last updated: September 18, 2026

At Zavora, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will assist you with the return or replacement process.

1. Return Eligibility

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item should be returned with its original packaging, accessories, tags, and other included materials where applicable.

• You must provide your order number and proof of purchase.

• The item must not have been damaged through misuse, improper handling, or normal wear and tear.

Returns requested after the applicable return period may not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your order arrives damaged, defective, or you receive the wrong product, contact us within [48 hours / 3 days / 7 days] of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the product and the problem

• Photos of the packaging if the package arrived damaged

After reviewing the issue, Zavora may offer a replacement, exchange, or refund where appropriate.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, the item may be returned within [7/14/30] days of delivery, provided it meets our return conditions.

Return shipping costs for change-of-mind returns are paid by the customer, unless otherwise stated by Zavora.

Original shipping charges are [non-refundable / refundable] unless the return is due to an error on our part or a defective/damaged product.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used, damaged, or altered after delivery

• Products missing original packaging or accessories

• Items specifically identified as final sale

• Products that cannot reasonably be resold for hygiene or safety reasons

• Any other items identified as non-returnable on the relevant product page

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

5. How to Request a Return

To start a return, contact Zavora customer support with:

Order Number: Your order number
Reason for Return: A brief explanation
Photos/Videos: If the item is damaged, defective, or incorrect

Contact us at:

Email: [YOUR CUSTOMER SUPPORT EMAIL]

Do not send an item back without first receiving return instructions from Zavora. Returns sent to an unauthorized address may not be accepted.

6. Return Address

Approved returns should be sent to:

Zavora
[RETURN ADDRESS]
[CITY, COUNTRY]

The return address may vary depending on the product or fulfillment location. Please wait for our confirmation before shipping your return.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, unless otherwise agreed.

Please allow [5–10 business days] for the refund to be processed after approval. The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

If you have not received your refund after the applicable processing period, please contact us at [YOUR CUSTOMER SUPPORT EMAIL].

8. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer an exchange or replacement where stock is available.

If the requested replacement is unavailable, Zavora may offer a refund or another appropriate resolution.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow the return process described above.

10. Sale Items and Promotional Purchases

Products purchased during a sale or promotional offer are subject to the same return conditions unless the product or promotion specifically states otherwise.

If an item is marked Final Sale, it is not eligible for return or refund except where required by applicable law.

11. Refunds for Returned Products

Approved refunds generally cover the amount paid for the returned product.

Unless the return is due to a defective product, damaged shipment, incorrect item, or Zavora's error, original shipping charges and return shipping costs are not refundable.

Where Zavora is responsible for the problem, we may cover reasonable return shipping costs or provide another appropriate resolution.

12. Fraudulent or Abusive Returns

Zavora reserves the right to refuse returns or refunds where there is evidence of fraud, abuse of the return policy, repeated unreasonable returns, or intentional damage to products.

This does not affect any rights you may have under applicable consumer protection laws.

13. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Zavora
Website: https://zavora.store/

We will review your request and provide instructions for the next steps.

14. Changes to This Policy

Zavora may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

This policy does not limit any consumer rights that cannot legally be excluded or waived under applicable law.