Refund policy

Return & Refund Policy

Effective Date: August 5, 2026

Welcome to ZAVORA. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.

  • The product is returned in its original packaging with all accessories.

  • You have proof of purchase (order number or confirmation email).

Returns that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Gift cards

  • Digital products

  • Clearance or final sale items

  • Products that have been used, damaged by the customer, or are missing original packaging

  • Certain pet hygiene products for health and safety reasons

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and provide a replacement or full refund when appropriate.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect item, ZAVORA will cover the return shipping costs.

For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow our standard return process.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.

  • Contact your credit card company or payment provider.

  • Contact your bank, as processing times can vary.

If you still have not received your refund after completing these steps, please contact our support team.

9. Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us through the Contact page on our website.

Thank you for shopping with ZAVORA. We appreciate your trust and are committed to providing high-quality products and excellent customer service.