Shipping policy

Shipping Policy

Effective Date: August 5, 2026

Welcome to ZAVORA. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy to understand how we process and ship orders.

1. Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons or promotional events, processing times may be slightly longer.

2. Shipping Destinations

We currently ship to customers across the United States.

If we expand to additional countries in the future, this policy will be updated accordingly.

3. Estimated Delivery Times

After your order has been processed, estimated delivery times are:

  • United States: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, ZAVORA may offer free shipping promotions on qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can use the tracking number to monitor the status of your shipment.

6. Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

ZAVORA is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order before it ships.

7. Lost, Delayed, or Stolen Packages

If your package is delayed, please first check the tracking information provided.

If your package is marked as delivered but you have not received it, please:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

If you still need assistance, contact our support team and we will do our best to help investigate the issue.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping package

We will review your request and arrange a replacement or refund if appropriate.

9. Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will receive tracking information for each shipment.

10. Customs and Duties

For orders shipped within the United States, no additional customs duties or import taxes are generally expected.

If international shipping becomes available in the future, any applicable customs duties, taxes, or import fees will be the responsibility of the customer unless otherwise stated.

11. Delivery Delays

While we strive to meet estimated delivery times, ZAVORA is not responsible for delays caused by:

  • Weather conditions

  • Natural disasters

  • Carrier service interruptions

  • Customs processing (for future international shipments)

  • Incorrect shipping information

  • Other events beyond our reasonable control

12. Contact Us

If you have any questions regarding shipping or your order, please contact us through the Contact page on our website or by email.

Thank you for shopping with ZAVORA. We appreciate your trust and are committed to providing fast, reliable, and secure shipping for every order.