Shipping Policy

Last updated: September 18, 2026

Thank you for shopping with Zavora. This Shipping Policy explains how we process, ship, and deliver orders placed through https://zavora.store/.

By placing an order with Zavora, you agree to the terms outlined below.

1. Order Processing Time

Orders are normally processed within [1–3 business days] after the order is successfully placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may be longer during:

• Sales and promotional periods

• Public holidays

• High-volume shopping periods

• Unexpected operational disruptions

We will make reasonable efforts to process your order within the stated timeframe.

2. Shipping Destinations

Zavora currently ships to:

[Pakistan / Pakistan and selected countries / INSERT YOUR SHIPPING COUNTRIES]

Available shipping destinations may vary depending on the product and delivery location.

If your location is not available at checkout, please contact us before placing an order.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on the applicable delivery method, destination, order, and other relevant factors.

[Optional: We offer free shipping on orders above PKR ___.]

If a shipping promotion applies to your order, the applicable terms will be displayed on our website or at checkout.

4. Estimated Delivery Times

Estimated delivery time after your order has been shipped:

Delivery Location	Estimated Delivery Time
[Major cities in Pakistan]	[2–5 business days]
[Other areas in Pakistan]	[3–7 business days]
[International orders, if applicable]	[7–15 business days]

These are estimates only and are not guaranteed delivery dates unless specifically stated otherwise.

Delivery times may vary depending on your location, courier availability, weather, holidays, and other circumstances outside our reasonable control.

5. Order Tracking

If tracking is available for your shipment, we may provide a tracking number or tracking information after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the shipment.

If you have not received tracking information within [X business days] after dispatch, please contact us.

6. Delivery Delays

Although we work with delivery providers to deliver orders within the estimated timeframe, Zavora cannot guarantee delivery by a specific date unless expressly stated.

Delays may occur because of:

• Courier or logistics issues

• Severe weather

• Public holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Customs procedures for international shipments

• Natural disasters

• Government restrictions

• Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will assist you in checking the shipment status.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully check your:

• Full name

• Phone number

• Shipping address

• City

• Postal/ZIP code

• Other delivery information

Zavora is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, contact us as soon as possible. We will try to update the information before the order is dispatched, but changes cannot be guaranteed after dispatch.

8. Failed Delivery

If a courier attempts delivery but the order cannot be delivered because the recipient is unavailable, the address is incorrect, or the recipient refuses the shipment, additional delivery attempts or charges may apply depending on the courier.

If an order is returned to Zavora because of a failed delivery, we may contact you to arrange:

• Re-delivery, subject to applicable charges; or

• Cancellation/refund, subject to our Return & Refund Policy.

For Cash on Delivery orders, repeated refusal or failure to accept orders may result in restrictions on future orders.

9. Cash on Delivery

Where Cash on Delivery (COD) is available, payment must be made to the delivery provider when your order is delivered.

COD availability may depend on your delivery location and the order placed.

Please ensure that you are available to receive and pay for your order.

10. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the contents as soon as possible.

If the product itself is damaged, contact us within [48 hours / 3 days / 7 days] of delivery.

Please provide:

• Your order number

• Photos of the package

• Photos/videos of the damaged product

• A description of the problem

We will review the claim and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please include your order number and clear photos of the products and packaging.

After verification, we may provide a replacement, missing item, refund, or another appropriate resolution.

12. International Shipping

If Zavora offers international shipping, additional charges may apply, including customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are the responsibility of the customer.

International delivery times may also vary because of customs clearance and local delivery conditions.

13. Lost Shipments

If your shipment appears to be lost in transit, please contact us.

We may work with the relevant courier or shipping provider to investigate the shipment.

Resolution options may depend on the courier's investigation, tracking information, and the circumstances of the shipment.

14. Multiple Items in One Order

If your order contains multiple products, they may be shipped together or separately depending on product availability, fulfillment location, packaging requirements, and logistics.

If products are shipped separately, you may receive separate tracking information.

15. Shipping and Returns

Shipping charges and return shipping costs are handled according to our Return & Refund Policy.

Please review our Return & Refund Policy before requesting a return or exchange.

16. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Zavora
Website: https://zavora.store/

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

17. Changes to This Shipping Policy

Zavora may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.